digraph G {
  rankdir=LR;
  "start_1"[shape=circle label=""];
  "end_1"[shape=doublecircle label=""];
  "task_1"[shape=rectangle label="Receive product"];
  "task_2"[shape=rectangle label="Package product"];
  "task_3"[shape=rectangle label="Ship product"];
  "seg_1"[shape=diamond label="X"];
  "task_4"[shape=rectangle label="Deliver to packstation"];
  "task_5"[shape=rectangle label="Deliver to recipient"];
  "task_6"[shape=rectangle label="Print and post pick-up receipt"];
  "task_7"[shape=rectangle label="Re-route to packstation"];
  "seg_2"[shape=diamond label="X"];
  "task_8"[shape=rectangle label="Initiate return shipment"];
  "task_9"[shape=rectangle label="Successful delivery"];
  
  "start_1" -> "task_1";
  "task_1" -> "task_2";
  "task_2" -> "task_3";
  "task_3" -> "seg_1";
  "seg_1" -> "task_4"[label="Delivery option: Packstation"];
  "seg_1" -> "task_5"[label="Delivery option: Recipient"];
  "task_5" -> "task_6"[label="Recipient not present"];
  "task_6" -> "task_7";
  "task_7" -> "seg_2";
  "task_4" -> "seg_2";
  "seg_2" -> "task_8"[label="Product damaged"];
  "seg_2" -> "task_9"[label="Product not damaged"];
  "task_8" -> "end_1";
  "task_9" -> "end_1";
}