graph LR
1:startevent:((startevent)) --> 2:task:(Receive Product)
2:task: --> 3:task:(Package Product)
3:task: --> 4:task:(Ship Product)
4:task: --> 5:exclusivegateway:{x}
5:exclusivegateway:{x} --> |Direct Delivery| 6:task:(Deliver to Packstation)
5:exclusivegateway:{x} --> |Recipient Delivery| 7:task:(Deliver to Recipient)
7:task: --> 8:exclusivegateway:{x}
8:exclusivegateway:{x} --> |Recipient Absent| 9:task:(Print and Post Pick-up Receipt)
8:exclusivegateway:{x} --> |Recipient Present| 10:endevent:((endevent))
9:task: --> 6:task:
6:task: --> 11:exclusivegateway:{x}
11:exclusivegateway:{x} --> |Product Damaged| 12:task:(Initiate Return Shipment)
11:exclusivegateway:{x} --> |Product Undamaged| 13:endevent:((endevent))
12:task: --> 13:endevent:((endevent))